Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: June 2026

Return Eligibility

At Fashion-Moda, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and unworn

• Be returned in their original condition

• Have all original tags and labels attached

Fashion-Moda reserves the right to refuse returns that do not meet these conditions.

Return Process

To begin a return, please contact our customer support team at:

Info@fashion-moda.com

Once your return request has been reviewed, you will receive instructions for completing your return.

Return Shipping

Customers are responsible for return shipping costs unless otherwise required by law.

We strongly recommend using a trackable shipping service when returning items. Fashion-Moda is not responsible for returns lost in transit.

Return Address

Eligible returns should be sent to:

Fashion-Moda Returns

151-153 W Rosecrans Ave

Gardena, CA 90248

United States

Please ensure that returned items are packaged securely to prevent damage during transit.

Refunds

Once your returned item has been received and inspected, any approved refund will be processed within 5 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, additional processing time may apply before funds appear in your account.

Non-Eligible Returns

Returns may be refused if:

• The item shows signs of use

• Tags or labels have been removed

• The item has been damaged after delivery

• The item does not meet the conditions outlined in this policy

Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

After this period, cancellation requests are reviewed based on the processing status of the order.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with this policy.

Uncollected or Undeliverable Packages

If a package is returned due to failed delivery attempts, incorrect address information, or failure to collect the shipment, Fashion-Moda may contact the customer to arrange redelivery.

Additional shipping charges may apply where applicable.

Customer Support

For questions regarding returns, refunds, or cancellations, please contact:

Info@fashion-moda.com

Contact Information

Store Name:
Fashion-Moda

Operating Company:
Blitzdrop Ltd

Company Registration Number:
16311514

Registered Business Address:
65 Lower Swaines, Epping, Essex, CM16 5ES, United Kingdom

US Fulfilment Warehouse:
151-153 W Rosecrans Ave, Gardena, CA 90248, United States

Customer Service Hours:
Monday – Friday: 09:00 – 18:00 (Pacific Time)

Saturday: Closed