FAQS
FREQUENTLY ASKED QUESTIONS
Last Updated: July 2026
Who Operates Fashion-Moda?
Fashion-Moda is operated by Blitzdrop Ltd (Company Registration Number 16311514), a company registered in England and Wales.
Orders placed by customers in the United States are fulfilled through our US fulfilment facility located in Gardena, California.
How Can I Track My Order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can track your order at any time through our Order Tracking Page:
https://fashion-moda.com/apps/parcelpanel
How Long Does Shipping Take?
Orders are typically processed within 1–4 business days.
Estimated delivery times within the United States are generally 6–10 business days after dispatch.
Delivery times may vary depending on location, carrier performance, weather conditions, and other factors outside our control.
How Much Does Shipping Cost?
Fashion-Moda offers free standard shipping on all orders within the United States unless otherwise stated.
No minimum purchase is required.
What Is Your Return Policy?
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must be:
• Unused
• In their original condition
• Returned with original tags where applicable
Please refer to our Return & Refund Policy for complete details.
How Long Do Refunds Take?
Once a returned item has been received and approved, refunds are processed within 5 business days.
Depending on your payment provider, additional time may be required before the funds appear in your account.
Can I Cancel My Order?
Orders may be cancelled within 30 minutes of purchase.
After this period, cancellation requests are reviewed based on the processing status of the order.
Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with our Return & Refund Policy.
Where Do Orders Ship From?
Orders are fulfilled through our US fulfilment network and shipped from our fulfilment facility located in Gardena, California.
How Can I Contact Customer Support?
If you have any questions regarding your order, shipping, returns, or products, our customer support team is here to help.
Email:
Info@fashion-moda.com
Phone:
+1 3213573514
Customer Service Hours:
Monday – Friday: 09:00 – 18:00 (Pacific Time)
Saturday: Closed
Sunday: Closed
Contact Information
Store Name:
Fashion-Moda
Operating Company:
Blitzdrop Ltd
Company Registration Number:
16311514
Registered Business Address:
65 Lower Swaines, Epping, Essex, CM16 5ES, United Kingdom
US Fulfilment Warehouse:
151-153 W Rosecrans Ave, Gardena, CA 90248, United States
Website:
www.fashion-moda.com
Email:
Info@fashion-moda.com
Phone:
+1 3213573514
